FAQs

FAQs

*Due to high volumes of sales, items may not be available. In the case this happens, don't worry you will be refunded for that particular item when we fulfill your order. We apologize for any inconvenience this may cause, but there is a slight delay between our systems that sometimes cause inventory discrepancies.

Sizing

What size should I order?

Ladies, we hear you! Not all women are created equal! We all have our own beautiful, different shapes & sizes, and sometimes it’s difficult to shop online because you can’t try it on! We provide specific details about sizing and fabric content on each product in the description, so don’t forget to check there!

Also be sure to check out our “Our Models” page, where you will find height, weight and measurements of our models to help you better determine your size. https://modernmeboutique.com/pages/our-story

If you still have questions, just drop us a line at modernmeclothing@gmail.com please include “FIT” in the subject line and we will try to provide any information you need to make your decision!

Ordering

Can I place my order over the phone?

Of course! You've got our digits, and we would love to help you order over the phone!

You can reach The Modern Me Girls at (863) 875-8906 Monday through Friday from 10:00am to 7:00pm EST

To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call.

Please note that we are unable to take PayPal orders over the phone.

What payment options do you accept?

We're excited to announce that we now offer Sezzle as a form of payment! You can now get all your Modern Me favs with an easy no interest payment plan, just choose Sezzle at checkout!! We also accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

If you're shipping your order to Florida, applicable sales tax will be added automatically.

How do I apply a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says “Discount Code".

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Where do I purchase or redeem a Gift Certificate?

You can purchase a Gift Certificate under the “Gift Card” tab at the top of the menu. Gift Certificates are viewed as a form of payment therefore they can be used in conjunction with a promo code.

Was I charged twice?

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

Please check your billing & shipping information. There may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos.

My order won't go through. What should I do?

Ahhh!! We hate when this happens!! You’re so close to getting your dream items, don’t give up now!. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at 863-875-8906 Monday - Friday 10:00am – 7:00pm EST or send an email to modernmeclothing@gmail.com 

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add modernmeclothing@gmail.com to your safe sender list.

Shipping

When will my order ship?

Please see our Shipping section for more details. https://modernmeboutique.com/pages/shipping

Pick Up In-Store

When can I pick up my order?

We need 1 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A ready-to-be-spent gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned or exchanged.

View our full Return Policy. https://modernmeboutique.com/pages/returns

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at modernmeclothing@gmail.com or call us Monday-Friday 10:00AM-4:30PM EST. Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “modernmeclothing@gmail.com” is added to your address book to avoid this happening! Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.

General

I’m in love with something that’s out of stock in my size! What can I do?

Nothing haunts us like the dress we didn’t buy! Oh, How true it is! Here at Modern Me Boutique we take pride in the fact that we don’t over saturate a style we want your items to be handpicked and unique. Therefore we only order a set amount of each item and once it’s gone it’s gone! So, if you see something you love be sure to grab it because you may never see it again.

Do you have gift cards?

We sure do! You can purchase gift cards at. https://modernmeboutique.com/collections/gift-card We’ve heard it’s a very popular gift!

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire five years from the date issued.

Do you have any store locations?

Yeah, girl…come see us!

Modern Me Boutique

610 Magnolia Ave

Auburndale, FL. 33823

863-875-8906

Mon - Fri: 10am - 8pm EST     Sat: 10am – 4pm EST      Sun: Closed

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

You can call us at 863-875-8906, Monday - Friday 10am – 7pm EST or email us at modernmeclothing@gmail.com We respond to all emails Monday-Friday from 10AM-7PM EST. Any emails sent Friday after 7PM EST- Sunday will be answered first thing Monday morning.